Current Job Openings

C&T Enterprises, Inc. will receive letters of interest for the position of First-Year Apprentice at Claverack Rural Electric Cooperative (REC) – Montrose District.

Location: The position will be located at Claverack REC’s Montrose District in Montrose, PA.

Reporting Structure: The position will report to the Manager of Field Operations/Crew Chief at Claverack REC.

Primary Responsibilities: To work under the direction of a Crew Chief and/or Journeyman Line Technician to safely perform maintenance, operation, and construction tasks on the Cooperative’s distribution systems and equipment, in full compliance with established safety procedures, codes, company policies, and objectives. Recommend improvements to job processes, materials, and supplies. Maintain positive employee relations and foster goodwill between the Cooperative and its members.

Qualifications and Skills:

To be successful in this role, the candidate should have the following qualifications and skills:

• High school diploma or G.E.D.
• One to two years of related experience is preferred.
• General knowledge of line construction, materials, devices, and machinery.
• Basic understanding of the electrical system, including substations and related equipment.
• Working knowledge of electrical principles applied to line work on de-energized distribution systems under direct supervision.
• Strong commitment to safety, with comprehensive knowledge of and adherence to the Cooperative’s Safety Rules and OSHA standards.
• Must have the mental capabilities, muscular coordination, and stamina to safely perform all phases of the job under all weather conditions.
• Demonstrate personal skills and behaviors that promote effective teamwork, efficient work processes, and the ability to complete assigned tasks thoroughly.
• Demonstrate the ability to develop good working relationships with fellow employees and personnel of other departments.
• Be alert in the observation of hazards and prevention of accidents.
• Must be familiar with Rural Utilities Service (RUS) construction specifications, National Electric Code, National Electrical Safety Code, Cooperative Engineering and Operations policies and practices, and safety rules.
• Understands the fundamentals of electricity and has a strong math background.
• Must have general math and writing skills.
• Must be able to communicate effectively with employees, members, the general public, other utilities, and local agencies.
• Ability to work independently with minimal or no supervision.
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values.

General Responsibilities:

As the First-Year Apprentice, the candidate's responsibilities will include:

• Perform groundwork related to maintenance, operation, and construction in a safe and skillful manner under close supervision, following the Cooperative’s Safe Work Practices.
• Develop a basic understanding of electricity and its principles.
• Gain knowledge of all Cooperative Safety Rules, Rural Utilities Service (RUS) construction specifications, and OSHA standards.
• Build proficiency in pole climbing and related tasks under close supervision on de-energized lines.
• Learn proper fitting and use of climbing gear and personal protective equipment.
• Participate in tailboard safety meetings and monthly safety meetings as required.
• Learn proper operation and maintenance of trucks, hydraulic equipment, buckets, diggers, and power and hand tools.
• Assist with the installation and maintenance of substation equipment under supervision.
• Become familiar with the Cooperative’s distribution system and learn to read and interpret system maps.
• Work with Journeymen to restore system outages during and after normal work hours under close supervision.
• Maintain clean and orderly work areas and garage.
• Read meters and perform service disconnects and reconnects as requested.
• Communicates and coordinates with all employees to receive or give information that is pertinent to and will result in safe, efficient, and reliable operation of the Cooperative.
• Performing other related work as assigned.

Special Working Conditions:

• During the first year of employment as a First-Year Apprentice, and in conjunction with on-the-job training, the employee will be enrolled in a documented Apprentice Training Program. This program consists of four modules, completed at a rate of one per apprenticeship level. As a First-Year Apprentice, you must complete Module 1 before advancing to Second-Year Apprentice status. Module 1 must be completed within one year.
• Maintain a valid commercial driver’s license (CDL).
• Maintain current CPR and First Aid certifications.
• Ability to work in all weather conditions, including nights and weekends, during outages or emergencies.
• Availability for scheduled after-hours work.
• Willingness to work overtime during storm-related events, including dispatching or assisting field crews.
• Occasional overnight travel.
• The ideal candidate must be capable of performing the essential functions of the role, which may include walking long distances over varied terrain such as rights-of-way. Additional requirements include sufficient visual and auditory acuity, clear verbal communication, the ability to sit or stand for extended periods, and the manual dexterity necessary for detailed tasks.

How to Apply:

Qualified candidates should complete the Position Inquiry Form, uploading their resume and any other supporting documentation. The company will review applications until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

Claverack Rural Electric Cooperative (REC)

Claverack Rural Electric Cooperative (REC) is a member-owned, not-for-profit electric utility headquartered in Wysox, Pennsylvania. Since 1937, Claverack REC has provided safe, reliable, and affordable electricity to its members. Today, the cooperative serves more than 16,000 members across Bradford, Lackawanna, Luzerne, Lycoming, Sullivan, Susquehanna, Tioga, and Wyoming counties, delivering power to over 19,000 meters.

C&T Enterprises, Inc.

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc. will receive letters of interest for the position of First-Year Apprentice at Claverack Rural Electric Cooperative (REC) – Wysox District.

Location: The position will be located at Claverack REC’s Wysox District in Wysox, PA.

Reporting Structure: The position will report to the Manager of Field Operations/Crew Chief at Claverack REC.

Primary Responsibilities: To work under the direction of a Crew Chief and/or Journeyman Line Technician to safely perform maintenance, operation, and construction tasks on the Cooperative’s distribution systems and equipment, in full compliance with established safety procedures, codes, company policies, and objectives. Recommend improvements to job processes, materials, and supplies. Maintain positive employee relations and foster goodwill between the Cooperative and its members.

Qualifications and Skills:

To be successful in this role, the candidate should have the following qualifications and skills:

• High school diploma or G.E.D.
• One to two years of related experience is preferred.
• General knowledge of line construction, materials, devices, and machinery.
• Basic understanding of the electrical system, including substations and related equipment.
• Working knowledge of electrical principles applied to line work on de-energized distribution systems under direct supervision.
• Strong commitment to safety, with comprehensive knowledge of and adherence to the Cooperative’s Safety Rules and OSHA standards.
• Must have the mental capabilities, muscular coordination, and stamina to safely perform all phases of the job under all weather conditions.
• Demonstrate personal skills and behaviors that promote effective teamwork, efficient work processes, and the ability to complete assigned tasks thoroughly.
• Demonstrate the ability to develop good working relationships with fellow employees and personnel of other departments.
• Be alert in the observation of hazards and prevention of accidents.
• Must be familiar with Rural Utilities Service (RUS) construction specifications, National Electric Code, National Electrical Safety Code, Cooperative Engineering and Operations policies and practices, and safety rules.
• Understands the fundamentals of electricity and has a strong math background.
• Must have general math and writing skills.
• Must be able to communicate effectively with employees, members, the general public, other utilities, and local agencies.
• Ability to work independently with minimal or no supervision.
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values.

General Responsibilities:

As the First-Year Apprentice, the candidate's responsibilities will include:

• Perform groundwork related to maintenance, operation, and construction in a safe and skillful manner under close supervision, following the Cooperative’s Safe Work Practices.
• Develop a basic understanding of electricity and its principles.
• Gain knowledge of all Cooperative Safety Rules, Rural Utilities Service (RUS) construction specifications, and OSHA standards.
• Build proficiency in pole climbing and related tasks under close supervision on de-energized lines.
• Learn proper fitting and use of climbing gear and personal protective equipment.
• Participate in tailboard safety meetings and monthly safety meetings as required.
• Learn proper operation and maintenance of trucks, hydraulic equipment, buckets, diggers, and power and hand tools.
• Assist with the installation and maintenance of substation equipment under supervision.
• Become familiar with the Cooperative’s distribution system and learn to read and interpret system maps.
• Work with Journeymen to restore system outages during and after normal work hours under close supervision.
• Maintain clean and orderly work areas and garage.
• Read meters and perform service disconnects and reconnects as requested.
• Communicates and coordinates with all employees to receive or give information that is pertinent to and will result in safe, efficient, and reliable operation of the Cooperative.
• Performing other related work as assigned.

Special Working Conditions:

• During the first year of employment as a First-Year Apprentice, and in conjunction with on-the-job training, the employee will be enrolled in a documented Apprentice Training Program. This program consists of four modules, completed at a rate of one per apprenticeship level. As a First-Year Apprentice, you must complete Module 1 before advancing to Second-Year Apprentice status. Module 1 must be completed within one year.
• Maintain a valid commercial driver’s license (CDL).
• Maintain current CPR and First Aid certifications.
• Ability to work in all weather conditions, including nights and weekends, during outages or emergencies.
• Availability for scheduled after-hours work.
• Willingness to work overtime during storm-related events, including dispatching or assisting field crews.
• Occasional overnight travel.
• The ideal candidate must be capable of performing the essential functions of the role, which may include walking long distances over varied terrain such as rights-of-way. Additional requirements include sufficient visual and auditory acuity, clear verbal communication, the ability to sit or stand for extended periods, and the manual dexterity necessary for detailed tasks.

How to Apply:

Qualified candidates should complete the Position Inquiry Form, uploading their resume and any other supporting documentation. The company will review applications until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

Claverack Rural Electric Cooperative (REC)

Claverack Rural Electric Cooperative (REC) is a member-owned, not-for-profit electric utility headquartered in Wysox, Pennsylvania. Since 1937, Claverack REC has provided safe, reliable, and affordable electricity to its members. Today, the cooperative serves more than 16,000 members across Bradford, Lackawanna, Luzerne, Lycoming, Sullivan, Susquehanna, Tioga, and Wyoming counties, delivering power to over 19,000 meters.

C&T Enterprises, Inc.

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc. provides management support services to the electric, gas utilities, and telecom sectors and is currently seeking a Full-Time Call Center Operator to join our team.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in Mansfield, PA.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School Diploma or equivalent
• 1 year of customer service experience
• Problem-solving skills: Ability to handle, identify, and resolve problems promptly, gather and analyze information, generate creative solutions, and demonstrate attention to detail
• Technical skills: Proficiency with basic office computer and software applications (i.e., Microsoft Word and Excel)
• Strong communication and relationship-building skills: Ability to write clearly and informatively, adapt writing style to meet different audiences, and effectively communicate with internal and external stakeholders
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values
• Confidentiality: Maintains discretion and confidentiality in dealing with sensitive and personal matters related to the function
• Sales knowledge (preferred)
• Familiarity with IVUE/OMS or other call center-related software programs (preferred)
• Experience operating a two-way radio (preferred)

Responsibilities:

As the Full-Time Call Center Operator, the candidate will be responsible for the following:

• Answering all incoming calls
• Responding to caller's inquiries regarding billing or service concerns
• Taking messages, entering service orders, and typing dispatch logs for each company
• Dispatching and informing of outage or trouble calls to the appropriate service crew(s)
• Ensuring all calls are transferred to the Call Center or respective offices when necessary
• Handling outbound and inbound fiber sales calls, Collection calls, and Paperwork Calls for companies
• Communicating with internal and external parties to include call center colleagues, field crews, company office personnel, and members/customers
• Training new employees
• Processing month-end duties/reports
• Maintaining and updating procedure books and phone directories to ensure accuracy and to reflect new procedures
• Reading and correcting all logs each night – this includes verifying information on Emergency forms and checking OMS
• Calling Call Center Management when extra help is needed to run the office efficiently during high call volume or anytime you can’t keep up with dispatching and/or documentation
• Ordering office supplies, restocking the bathroom, kitchen, and call center supplies weekly
• Sanitizing stations daily after each shift and regularly cleaning common areas to maintain hygiene standards
• Performing other duties assigned to meet the organization's needs and proper management practices

Special Working Conditions:

This position requires flexibility, including first, second, and third shifts, as well as holidays, weekends, and irregular hours for meetings, training, or coverage during outages and shift changes. Typical hours are 3:30 p.m. to 12:00 a.m., Sunday through Thursday, and Tuesday through Saturday. The work schedule is subject to change.

How to Apply:

If you meet the qualifications, are adaptable, and are looking for an exciting new challenge, we encourage you to apply. Qualified applicants should complete the Position Inquiry Form, uploading a resume and any other supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, as well as the cooperatives’ telecom affiliates, Claverack Communications - Revolution Broadband and Tri-Co Connections, along with C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc., will receive letters of interest for a Full-time Field Service Technician at Valley Energy.

Location: This position will be based at the Valley Energy headquarters in Sayre, PA.

Reporting Structure: This position will report to the Operations Manager at Valley Energy.

Primary Function: The primary responsibilities of this role include serving as the first responder for investigating odor complaints, emergencies, and damages. Additional duties involve performing meter changes and readings and investigating high bill complaints. The role also includes conducting leak repairs, changing pressure charts, and assisting with various operational activities as needed.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High school diploma or equivalent
  • Must become qualified in accordance with the Company’s Operator Qualification Program
• One year or equivalent training in gas operations and pipe fitting 
• Must possess a working knowledge of the fundamentals of natural gas and gas operations, including regulations and standards set by the Public Service Commission (PSC), Public Utilities Commission (PUC), Office of Pipeline Safety (OPS), and the National Fire Protection Association (NFPA)
• Familiarity with company procedures related to leak investigation, pipe fitting, and gas heating equipment, as well as identifying and addressing irregular conditions
• Use of leak detection and carbon monoxide detection equipment
• Strong interpersonal and customer relations skills
• Demonstrated ability to balance multiple duties and priorities effectively
• Ability to effectively work independently with little or no supervision
• Respect for a diverse workforce and internal/external constituents
• Commitment, responsibility, trustworthiness, and integrity

Responsibilities:

As the Field Service Technician, the candidate will be responsible for:

• Installs, services, maintenance, and repairs of all types of company gas piping and equipment
• Removing, installing, and maintaining meters, meter reading devices and meter installations, including painting program
• Investigating and classifying odor and carbon monoxide complaints
• Investigating high bill complaints
• Managing the initiation and termination of customer service connections
• Conducting field work for collection activities
• Reading meter routes
• Performing facilities maintenance
• Maintaining awareness of and reporting irregular conditions on company facilities and customers' piping and equipment, theft of service, leaks, and changes in customer rate classifications
• Reporting unresolved customer complaints or concerns
• Calibrating leak detection equipment
• Performing One-Call locates and mark-outs
• Performing traffic control for construction and operations departments
• Preparing related reports and documents
• Maintaining assigned vehicle and equipment
• Performing other related work as assigned

Special Working Conditions:

The candidate must be available for after-hours rotating call duty schedules to perform service work and respond to emergencies. Residency within or in close proximity to the company's service area is required. The role occasionally involves working in inclement weather. Certification to wear a respirator, including adherence to acceptable facial hair limitations, is mandatory. The candidate will also be subject to random drug and alcohol testing.

How to Apply:

If you meet the qualifications for this position and are seeking an exciting new challenge, we invite you to apply. Qualified applicants should complete the Position Inquiry Form, uploading a resume and any other supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County
(Mansfield, PA) and Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc. will receive letters of interest for the System Engineer (Electric Distribution) Level I & Level II position at Tri-County Rural Electric Cooperative.

Location: The position will be located at the Tri-County REC headquarters in Mansfield, PA.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• A bachelor's degree in electrical engineering, electrical technology, or mechanical engineering, along with relevant industry knowledge.
   
• Recent engineering graduates with a related 4-year degree and a strong desire to learn the electric distribution cooperative business are encouraged to apply.
   
• Applies problem-solving skills to identify and utilize basic troubleshooting techniques to promptly resolve issues, demonstrating the ability to balance multiple duties and priorities.
   
• Utilizes excellent communication skills to effectively interact with colleagues, contractors, utility inspectors, vendors, and consultants.  
   
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values.

Responsibilities:

As the System Engineer (Electric Distribution) Level I & Level II, the candidate's responsibilities will involve both office and field work involvement and include:

• Collaborate with internal departments and external engineering firms to create short-term and long-range plans for enhancing the electric distribution facility improvement plan.
   
• Perform system coordination studies and provide protective device settings for fault-isolating equipment within the distribution system.
   
• Research and devise strategies to leverage the fiber infrastructure to create a more robust electric distribution system, including distribution automation.
   
• Assist in the planning, designing, and mapping of new fiber infrastructure in conjunction with the electric system.
   
• Develop predictive maintenance programs utilizing advanced technologies such as drones, various software, and SCADA systems.
   
• Develop preventive maintenance routines and schedules for electrical equipment distribution, following industry best practices, NETA recommendations, and manufacturers’ O&M manuals.
   
• Assume the role of project manager for large-scale Distribution and Transmission projects.
   
• Review, modify, and interconnect all Alternative Energy Systems interconnected to Tri-County REC’s distribution system.
   
• Provide support for the Cooperative's two-way metering AMI system(s), including load management. Implement initiatives to maximize their capabilities and develop report analysis.
   
• Perform other related work as assigned.

How to Apply:

If you are an experienced Engineer with a background in Electrical Distribution or are a recent engineering graduate with a strong desire to learn the electric cooperative distribution business, we encourage you to apply for the System Engineer (Electric Distribution) Level I & Level II position on our team. Qualified candidates should complete the Position Inquiry Form, uploading your resume and any other supporting documentation. The company will review applications until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

Tri-County REC

Tri-County Rural Electric Cooperative, a co-owner cooperative of C&T Enterprises, Inc., proudly serves over 19,000 electric meters and has a strong membership of 16,806. In addition, Tri-County REC provides high-speed fiber-to-the-home broadband services to 5,000 subscribers through our dedicated subsidiary, Tri-Co Connections.

C&T Enterprises, Inc.

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and
Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

Mansfield, PA

Mansfield, Pennsylvania, is a college town located at the intersection of Routes 6 and 15, nestled at the base of the breathtaking Endless Mountains in north-central Pennsylvania. With just over 3,000 residents, Mansfield exudes the charm and warmth of a close-knit community while offering the unbeatable advantage of quick access to larger suburban areas such as Williamsport, PA, Corning, NY, and the Finger Lakes region. Located four hours away from major urban hubs like Philadelphia, Pittsburgh, and New York City, you'll find endless opportunities for adventure and exploration.

One of the highlights of Mansfield's allure is its abundance of outdoor recreational activities. From hiking and biking along picturesque trails to fishing in crystal-clear streams, you'll be surrounded by natural beauty and tranquility. Just a stone's throw away, the awe-inspiring Pennsylvania's Grand Canyon in nearby Wellsboro awaits, offering unforgettable experiences.

In the heart of Mansfield, you'll discover a charming downtown with local flair. Its lively Mansfield Final Friday event showcases local farmers, artisans, small businesses, and non-profit organizations, bringing the community even closer together.

Mansfield is also home to the Commonwealth University of Pennsylvania - Mansfield, which brings a vibrant energy to the town. Immerse yourself in a community that values education and fosters a culture of growth and intellectual stimulation.

With its ideal location, natural surroundings, and endless professional and personal growth opportunities, Mansfield, Pennsylvania, is the perfect place to start or continue your career. Embrace an exceptional quality of life where work-life balance is prioritized and a supportive community awaits you. Join us in Mansfield and experience a fulfilling and rewarding journey.

C&T Enterprises, Inc. (C&T) provides shared management and support services to its parent electric cooperatives, their telecommunications affiliates, and its utility subsidiaries. We are currently seeking a part-time Call Center Operator to join our team.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in Mansfield, PA.

Primary Function: To provide prompt, courteous and accurate information to members/customers on billing questions and service problems on the telephone. Dispatch outages, fiber optic problems, and other service problems to crews.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School Diploma or equivalent
• 1 year of customer service experience
• Problem-solving skills: Ability to identify and resolve problems promptly, gather and analyze information, generate creative solutions, and demonstrate attention to detail
• Technical skills: Proficiency with basic office computer and software applications (i.e., Microsoft Word and Excel)
• Strong communication and relationship-building skills: Ability to write clearly and informatively, adapt writing style to meet different audiences, and effectively communicate with internal and external stakeholders
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values
• Confidentiality: Maintains discretion and confidentiality in dealing with sensitive and personal matters related to the function
• Sales knowledge (preferred)
• Familiarity with IVUE/OMS or other call center-related software programs (preferred)
• Experience operating a two-way radio (preferred)

Responsibilities:

As the Part-Time Call Center Operator, the candidate will be responsible for the following:

• Answering all incoming calls
• Responding to caller's inquiries regarding billing or service concerns
• Taking messages, entering service orders, and typing dispatch logs for each company
• Dispatching and informing of outage or trouble calls to the appropriate service crew(s)
• Ensuring all calls are transferred to the Call Center or respective offices when necessary
• Handling outbound and inbound fiber sales calls, Collection calls, and Paperwork Calls for companies
• Assisting Call Center Management and other departments with any jobs that they need help with
• Reading the procedure books monthly to stay abreast of new procedures
• Performing other duties assigned to meet the organization's needs and proper management practices

Special Working Conditions:

Ability to work any time of the day or night. May be required to be on call. Work schedule subject to change.

How to Apply:

If you are an experienced call center operator or have a strong passion for customer service and are seeking a new challenge, we welcome you to join our team. Interested individuals should complete the Position Inquiry Form, uploading their resume and any other supporting documentation. Applications will be reviewed on a continuous basis until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and
Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.